Wd Blue Ssd500 Drive Will Not Format Win 10
#1 
codermeister
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Posted 04 January 2020 - 05:23 PM
I recently purchased a Western Digital Blue 500 GB SATA drive from Newegg (WDS500G2B0A). My intention is to clone my traditional drive (2 TB Hardware RAID 1 with WD Red NAS drives) to it and use it as my operating system drive, and then use the 2 TB RAID for media and file storage. I'm currently running Windows 10 Pro x64 Build 18362. My problem is that Windows 10 does not see the SSD drive. Both UEFI/BIOS and my RAID controller can see the drive. I'm running this computer on a Gigabyte 970A-DS3P rev 2.0 motherboard. When I boot into Windows 10, the drive does not show up. I can't see the disk in Disk Management or Device Manager. I also have EaseUS Partition Manager 13.8 which fails to see the drive. However, If I use a SATA to USB adapter, the drive shows up fine as a blank J: drive (see attached screen shots). I have swapped SATA cables and SATA Power connectors to see if this is the issue and have moved the SATA connection to different ports on the motherboard. Since UEFI is recognizing the drive, I'm thinking it is a Windows 10 driver issue, but I don't see any Windows 10 chipset drivers for my motherboard to install. I tried to update my SATA AHCI and RAID drivers through device manager, but Windows tells me I have the latest ones. Also, for kicks and giggles, I put in my Windows 10 installation disk to try a new install on it and it still isn't visible. I'm at my wits' end. Can anyone shed some light or make a suggestion for anything I might have missed? Thanks in advance!
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#2
cknoettg
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Posted 04 January 2020 - 07:18 PM
I need some clarification on your earliest statement - you're going to setup Hardware RAID 1 using two drives for your OS, right? Then use an additional RAID setup for media and file storage? i.e.: 2 RAID Setups in the same machine? Something does not compute. And you wouldn't logically use RAID 1 to mirror just your OS - I'm sure someone, somewhere has done that, but it doesn't sound typical. Usually people Mirror just the data, or Mirror the Data and the OS together. You may need to explain what you are trying to accomplish a bit more.
If Windows doesn't recognize the drive during setup, you need "AMD SATA AHCI Driver (Preinstall driver, press F6 during Windows* setup)" installed on a USB stick that is plugged into the computer. When Windows setup asks what drive you want to install Windows on, you press F6, and navigate to the driver on the USB stick. The reason the drivers you tried didn't install in Device Manager is: a) Windows doesn't recognize the drives yet according to your description, and 
those drivers are pre-boot drivers. Problem: I don't see any F6 drivers for Windows 10 for your motherboard. You could try and use the Windows 8.1 drivers and see if they work, but no guarantees.
What are you using for RAID controller?
Edited by cknoettg, 04 January 2020 - 07:19 PM.
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#3
codermeister
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Posted 04 January 2020 - 07:33 PM
Just to clarify, I'm not going to RAID the SSD, I'm just going to have a RAID 1 for my media/data. For my current setup, I have my C: drive and a separate media drive (G:) on the RAID, but once I can get this disk recognized, I'm going to clone the C: and System Reserved partitions the the SSD and re-purpose the RAID for only media and file storage. I am using the AMD RAID controller that is built into the Gigabyte motherboard (no additional add-on card or anything like that). I have downloaded the Windows 8 chipset, SATA, and RAID drivers from Gigabyte's website, but I was wary of using them since this is on Windows 10. I appreciate your input.
Also, I'm trying to do this without having to reformat/reinstall everything. I just reformatted my computer before Christmas and was just going to use EaseUS Partition Manager to clone my existing OS partition to the new SSD if I can ever get Windows to recognize it.
Let me know if you need any additional information.
Edited by codermeister, 04 January 2020 - 07:36 PM.
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#4
cknoettg
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Posted 04 January 2020 - 07:35 PM
I bypassed your question about the SSD. If you are in Disk Management and select rescan disks, does it pick up the SSD?
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#5
codermeister
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Posted 04 January 2020 - 07:47 PM
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#6
cknoettg
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Posted 04 January 2020 - 07:48 PM
You can ignore the part about the F6 setup - that is just if you were reinstalling Windows.
What is the model of the SSD?
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#7
codermeister
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Posted 04 January 2020 - 07:50 PM
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#8
cknoettg
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Posted 04 January 2020 - 08:23 PM
If you open a command prompt as administrator,
enter: diskpart
enter: list disk
does it list the SSD?
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#9
codermeister
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Posted 04 January 2020 - 08:26 PM
It does not. I actually tried this already. I'm currently downloading AMD drivers for the 970 chipset to see if that will fix the issue.
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#10
codermeister
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Posted 04 January 2020 - 08:32 PM
No dice. The chipset driver package just has RAIDxpert which I already have installed on my system. I also installed Western Digital's SSD Dashboard. It indicates no SSD found.
Edited by codermeister, 04 January 2020 - 08:33 PM.
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#11
JohnC_21
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Posted 04 January 2020 - 09:00 PM
What SATA ports are in use? Page 12 of the manual.
Page 23 Peripherals. What happens when you attach the SSD to port 4 or 5 and set the mode to IDE.
https://download.gigabyte.com/FileList/Manual/mb_manual_ga-970a-ds3p_v.2.x_e.pdf
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#12
codermeister
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Posted 04 January 2020 - 09:09 PM
5 ports are in use: 0 and 1 are BluRay and DVD drives. 4 & 5 are my 2 TB RAID. I currently have the SSD plugged into port 3, though I tried it in 0, 1, 2, and 3 to see if it was the SATA port. I did have the RAID in ports 2 & 3, but I moved them to 4 & 5 and set that setting in UEFI to use SATA instead of IDE. I haven't set those SATA ports to IDE to try yet, but I can once I'm in a position to restart my computer.
Edited by codermeister, 04 January 2020 - 09:11 PM.
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#13
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Posted 05 January 2020 - 12:38 AM
JohnC_21, I don't know why that worked, but it worked. I changed SATA ports 4 & 5 from SATA mode to IDE mode, and plugged the 500 GB SSD into port 5. I no longer see it as a drive available from my RAID configuration panel, but I have a blank 500 GB J drive in Windows 10 now. Thanks to you and cknoettg both for your help tonight!
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#14
ivanmg78
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Posted 27 April 2021 - 11:08 AM
Hi, sorry to revive this old post.
I have the same problem. Currently I have 1 HDD WD Black 1TB for the OS on SATA1, and 2 HDD WD Green 2TB in RAID 0 on SATA3 and SATA4. Everything works fine. SATA1 to SATA4 are in RAID mode. SATA5 and SATA6 also in RAID mode.
I wanted to add an SSD to improve the performance of the equipment. I have a WD Blue 250GB SSD and a WD Blue 500GB SSD. Both are detected in the BIOS, but they are not recognized by Windows 10. It does not even recognize them when I want to install Windows 10 from scratch. If I change the BIOS to AHCI mode, Windows 10 recognizes the SSD, the WD Black 1TB HDD (with a little extra work) but I lose access to the RAID 0 with the two WD Green 2TB HDDs.
In short, leaving the BIOS in RAID mode I cannot use any of the SSDs, and if I change the BIOS to AHCI mode both work fine but I lose access to the data in RAID 0.
The only solution I found was to leave SATA1 to SATA4 in RAID mode, and put SATA5 and SATA6 in IDE mode, plug the SSD into these ports, and that's how all drives work. But ... connecting a new SSD as IDE I lose a lot of performance. Is there any better solution?
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#15
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Posted 29 April 2021 - 04:20 AM
Not to hijack from ivanmg78,but I have just developed this issue myself. Cloned magnetic HD to WD 3D NAND SSD and it's been running fine for 11months. Yesterday machine crashed and would not reboot. Drive shows up in bios prior to a boot attempt, but afterwards disappears and "no boot device detected" message. Connected via USB to another machine, file structure on disk is visible and most files seem readable ( [drive]:\users\[me] is not, attempting to gain access to it via admin crashes read), however scanning with SW tool (AOMEI Partition Assistant, AVG Virus) results in SW hanging and drive disappearing from explorer window. Have experimented with rebuilding MBR record, but that does nothing.
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Source: https://www.bleepingcomputer.com/forums/t/710879/western-digital-ssd-not-recognized-in-windows-10/
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